Rental Terms and Conditions
• Rates Include
Daily and weekly rental with unlimited kilometers. Monthly rental with limited kilometers.
• Rental Duration
Minimum rental duration is 1 day (24 hours).
• Monthly Rentals
Monthly rentals are calculated on a 30 day rental period. Advance payment is mandatory and first month payment
is non-refundable. Early car return will automatically cancel the monthly plan and weekly or daily charge will apply.
• Late Return
Grace period on car return is 29 minutes, after which an additional day’s rental charge will be applicable.
• Collection of your reserved vehicle
A vehicle pertaining to any reservation will be reserved for a maximum of 6 hours from its collection due date/time.
Any collection after the mentioned 6 hours will be subject to availability.
We confirm car group and any car model of the similar car group available at the time of pick up for advance reservations.
A specific car model reservation is currently available only for sports vehicles however special terms and conditions apply.
• Cancellation and No Show
If you cancel your booking on the same day the reservation is made, no cancellation fee will be applied.
If you cancel your booking up to 3 days prior to collection you will receive a full refund less AED 250
which will be applied by way of compensation.
If you cancel your reservation within 3 days prior to the rental date shown in your booking, a fixed
compensation amount, similar to the average 3 day rental amount will be applied. If you have rented
for less than 3 days, the full amount of the voucher will be kept as compensation.
If you do not collect your vehicle and do not cancel, there is no refund and the full amount of the voucher
will be kept as compensation.
In order to obtain a refund of the amount you have paid for your voucher (where applicable) you must
write to firstname.lastname@example.org with the booking reference number and details.
• Off-road Driving
Not Allowed. Customer is fully liable for any damage or additional costs.
• Rule of Road
Drive on the right hand side.
Friday and Saturday.
• Age Limit
Minimum age is 21 years old for groups A to E. For vehicles from group F and above, minimum age is 25 years.
There is no maximum age limit.